Delivery & Returns

Delivery

Shipping & Handling:
  • LIMITED TIME ONLY: FREE SHIPPING on ALL ITEMS, NO MINIMUM order.
  • We offer free shipping on all orders of $30AUD and over.
  • For any orders under $30AUD, we charge a flat rate of $5AUD.
Delivery Times:
  • WE DELIVER OUR PRODUCTS GLOBALLY.
    • Click here for a list of countries that we deliver to, as well as estimated delivery times.
  • Most items arrive within 10-20 business days from purchase.
  • On occasion, due to factors which can affect shipping (such as public holidays, customs, etc), items may take longer to arrive.
  • We ship direct from our manufacturers around the world to ensure we are able to reduce our costs as much as possible and pass those saving on to you.
Customs and Taxes
  • We try our best to ship our orders so you incur no custom or tax charges.
  • Sometimes however on occasion there can be customs charges which are unavoidable. We are not responsible for these costs and they can vary depending on location.
Other:
  • Please note that your items may not arrive in the same delivery or at the same time as we ship direct from our manufacturers to reduce storage and warehousing costs.
  • Most items over the price of $10 will receive complementary tracking, if your item has a tracking number we will inform you via email once it becomes available for tracking.
  • The packaging of your item may arrived damaged, but the substance of the product (i.e. the cream) will be unaffected.

 

Returns

  • We are more than happy to assist with returns or any concerns you have regarding your products.
  • Depending on the issue and product, we will be able to assist in a number of different ways. Please contact us directly if you need to return a product.